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FAQ'S
Frequently asked
questions
With every journey you're about to take, there's excitement.
There are also questions. Maybe even some anxiety. In addition to the FAQ's outlined here, we want you to know that our team, along with physicians and skincare experts are more than happy to answer questions, field concerns, or just to be there if you need a voice. Let's get growing.

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THE BASICS
How can we beat aging?

We hate to break it to you, but you can’t do anything to stop aging. You are getting older by the second, and you can’t stop the ticking hands of time. As it relates to your body’s largest organ, however, you can help slow the visible signs of aging from cropping up on your skin’s surface. You can certainly slow the process, and it all starts with protection from excess sun exposure. This includes wearing broad-spectrum sunscreen each and every day, reapply at least every two hours, seeking shade, wearing protective clothing, and avoiding peak sun hours. You can also make changes to your skin care routine and introduce anti-aging products.

Are Purple Tea products free of harsh chemicals?

Yes, they are! Purple Tea Skincare uses only pure, fresh, natural, quality-driven ingredients that deliver results!  We use no dyes, artificial coloring, or artificial fragrances – essential oils and the scent of the plant extracts are the aroma of the product.  All preservatives are essential oils, plant derived, or safe FDA approved ingredients.

How to pick Purple Tea Skincare products?

The answer is actually simpler than you think. Purple Tea Skincare makes a variety of different products to choose from, so it is super important that you are using the right products for your skin type, time of year, age, and location. Here are two options for picking the best Purple Tea Skincare products for your individual skin:

1. Check our website for each product information to determine what product description best fits your needs. Example: Dry Skin = Day Cream.

2. Remember, DO NOT use retinol when you are pregnant!

This won't give you the answers you need right away, but it's a start!

What are the best Purple Tea Skincare products?

Purple Tea Skincare products are ALL great. Sorry, you may not want to have heard that...But it's true! Purple Tea Skincare has put every effort forward into developing specific formulas to create a Here is a good way to answer this question... Here are the top 6 most popular Purple Tea products…

Purple Tea Skincare Gel Cleanser

Purple Tea Skincare Day Cream

Purple Tea Skincare Night Cream

Purple Tea Skincare Eye Cream

Purple Tea Skincare Face Mask

Purple Tea Skincare Rapid Eye

I have oily skin. Do I really need to moisturize?

We talk about this a lot and for good reason: oily skin really does need moisturizer. Did you know? The very best way to combat oily skin is to moisturize!

Is it possible to shrink the size of my pores?

No. Pore size is genetic, so there’s nothing to change the size but you can minimize the appearance of the pores. The best way to do this is to keep them clean and use product with a Vitamin A derivative to continually exfoliate the skin and aid in cell turnover. We recommend our Face Mask & Night Cream . Night Cream has Vitamin A and Mask will clean pores. Face Mask used at Night followed by Night Cream is a winner for poor minimization!

How important is it to wash my face every day?

Cleansing before you go to sleep is one of the most important steps to having good skin. Cleansing the skin removes environmental dirt particles and makeup. Skipping this daily step can result in acne, congested and dull looking skin. We recommend cleansing the face with Purple Tea Gel Cleanser morning & night.

What are these lines in my forehead above my eyes?

Those lines, also known as “the elevens,” are actually caused by the corrugator muscle and many years of deep thought, worry or expressions. As the years pass, these lines can appear deeper and more noticeable. We recommend the Purple Tea Skincare Rapid Eye which applied to the center of the wrinkle to effectively fill them and erase the signs of passing time. Wrinkles are actually pushed from beneath the skin.

Why do I have more wrinkles on one side of my face than the other?

You are likely sleeping on that side of your face consistently. Sleeping on your back is recommended to resolve this problem and although it may be tough to do at first, it’s also better for your back too.

Do I need sunscreen on cloudy days?

YES! The sun’s rays are present every day and although you will not burn on cloudy days, UVA rays (the rays that are responsible for aging), are still present and can cause damage. Get in the habit of wearing sunscreen every day that you are leaving your house.

Where did I get these brown spots on my face?

Brown spots, known as hyperpigmentation, are the result of past skin exposure. These spots rise to the surface as we age and can appear darker with additional sun exposure. Our Day Cream contains Vitamin C, Vitamin E, and Coenzyme Q10 combined in a squalene base to help with repairing and fighting the damage the sun does to our skin daily.

I want to get rid of my dark under-eye circles. Help!

It’s all about the ingredients—kojic acid, arbutin and soy enzymes are big brightening boosters found in eye creams. We recommend Purple Tea Skincare’s Eye Cream & Rapid Eye Products.

How do I find out my skin type?

There are few categories typically skin is classified into; normal, oily, dry, combination and sensitive skin. But over a period of time your skin texture and type can change as it is affected by a lot of factors such as lifestyle, hormones and your diet. The ideal way to understand your skin type might be, to wash it gently and leave it for several hours without using any product to observe your skin.

What causes acne?

Acne is the most common skin problem. It can be caused by excess sebum oil, clogged pores, hormonal changes, medication or lifestyle and diet changes. Though it is common during puberty stage, young adults can also have acne outbreak before the age of 30. It is less common in older adults. Other factors such as stress and cosmetic products can also cause acne.

How can I diminish deep wrinkles around my eyebrows, lips, chin and nose?

The best way to diminish deep wrinkles is to moisturize daily. Our Day and Night creams are formulated with the best moisturizing and hydrating ingredients including “moisture magnets” which are driven by Purple Tea and powerful peptides to pierce the stratum corneum of the skin. Once driven to the deepest parts of your skin, these moisture magnets lock in moisture from the outside atmosphere into your skin causing a plumping effect that reduces the appearance of those deep wrinkles.

Usage
What is the best way to use the Purple Tea Mask?

The best time to use our mask is at night before bed. First, cleanse your skin, preferably with the Purple Tea Gel Cleanser for maximum effect. Then rinse face thoroughly with warm water, dry with towel, and apply the Purple Tea Mask liberally. Allow mask to dry and leave on face for 10 to 15 minutes. Rinse repeatedly with warm water and pat dry with towel. Then apply Eye Cream to eye area and Night Cream to the rest of the face and neck.

What is the best way to use the Purple Tea Gel Cleanser?

First wet your face with warm water then apply two to three pumps of the Gel Cleanser to either your hands or face scrubbing tool. Then lather Cleanser into around face, avoiding eyes and mouth. Lather for 30 to 45 seconds or until face feels clean. Then rinse repeatedly with warm water and dry with towel.

Why is it important to use a moisturizer?

Using a good moisturizer can help prevent and treat dry skin, it can also protect sensitive skin and improve the texture of your skin. Using a moisturizer daily can improve the skin’s hydrating and make your skin healthy and glowing. We recommend Purple Tea Skincare Day Cream .

Ingredients & Manufacturing
Is the "active" ingredient stable?

Yes, all our “active” ingredients are stable and have passed an accelerated stability laboratory test.

Is the formula formulated with "chirally correct” ingredients?

Yes some of our ingredients are Chiral. Our Vitamin C is derived from L-Ascorbic Acid.

Is the "active" ingredient fresh?

Yes, our Purple Tea Extract is Extracted On-demand and mixed into our batches as soon as possible. Furthermore, we have our Purple Tea Extracted locally to our manufacturing so the extract is as fresh as possible with minimal transit times.

Do your products have expiration dates?

Most of our products do not have expiration because they are cosmetic products. Typically, the expiration date is 3 years from date of manufacturing and 1 year from the date of opening with the exception of our face mask which has an expiration of 6 months from opening.

Shipping, Returns & Customer Support
Shipping time?

We offer free shipping to our US customers. It typically takes 3-7 business days. We provide tracking information on all our shipments for your convenience.

Return policy?

Purple Tea® orders are guaranteed by a 30-day return policy. If you wish to process a return, please return the bottle to us at your own expense and we will provide a refund.

Do you ship internationally?

Yes, we ship Purple Tea to most countries in the world. Please contact support@Purpleteaskin.com for more details, including customs information.

CUSTOMER SUPPORT

Please reach out to us at any time, we’re here to help with any questions or concerns and to make sure you’re happy, healthy and satisfied!

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